One platform
Central operating portal · July 2026
Strategy · Delivery · Knowledge · Partners
This is Cape Town Tourism's central operating portal. It holds our strategy, our delivery register, our ways of working and the channels that serve our partners, the City and the board. One place where the whole business runs, so the strategy we set is the work we do.
See how it comes together →
The platform is stakeholder-centric, not product-centric. It starts from who we serve and what they need of us, and what we need of them. V1 begins with the relationships most critical to immediate delivery: employees, managers, leaders and the City of Cape Town.
CTT must demonstrate excellence to the City while building the internal capability required to deliver it. External confidence is the result of internal clarity, ownership and accountability.
The City of Cape Town needs an efficient, transparent view of what CTT has committed to deliver, how delivery is progressing and what value is being created.
The outcome: trust, reliability and a clear case for CTT as a high-value delivery partner.
CTT cannot demonstrate excellence externally unless leaders, managers and employees can see, own and manage the flow of work internally.
Everything is maintained once, in a single source of truth. Five channels read out of it, and each audience sees only what belongs to them.
One address for every stakeholder. Choose one to see their view.
Maintained once. Referenced everywhere.
The operational register: programmes, owners, status and actions in one place.
Open the register →The digitised playbook. Our ways of working, out of documents and into daily use.
Open the playbook →One place for partner packs, campaign material and, in time, submissions.
Still comingReporting today. Briefs in and deliverables out as marketing services grow.
View the client channel →Read-only oversight: programme status and headline results, held steady.
Open the board view →Four parts make up the platform, each at its own stage. The badges say where each one honestly stands today.
The discipline layer: every programme, owner, status and action, in daily use, with board and Exco views.
Our ways of working, out of static documents and into an interactive format the whole team uses.
A working prototype for serving tourism partners. It joins the public website in time.
An interactive walkthrough of where the platform goes next, and how the parts connect as we grow.
V1 solves the most urgent internal and external needs while establishing the foundation for the wider CTT ecosystem.
V1 is not two disconnected portals. It proves one connected operating loop: commitment, owned work, managed progress, governance, evidence and partner visibility.
Give employees, managers and leaders the clarity, ownership, visibility and governance required to run the organisation well.
Give the City transparent access to plans, progress, reporting and evidence that demonstrates CTT's reliability and value.
A coherent digital operating model connecting strategy, work, people, governance and evidence.
One programme-management spine powering a transparent internal environment and a curated City view.
A shared picture of delivery, faster decisions, less report reconstruction and fewer surprises.
A more efficient, accountable and resilient digital organisation able to deliver and demonstrate value at scale.
Stakeholder needs, strategies and contracts will evolve. CTT 2.0 creates the capability to keep learning, adapting and extending the experience.
An organisation that can see the work, steer the work, prove the value and continuously improve how it serves every stakeholder.